Refund Policy

Wyndly Membership 90-Day Money-Back Guarantee

At Wyndly, we are committed to providing effective allergy relief by addressing the root cause of allergies. We stand behind eligible Wyndly treatment plans with our 90-Day Money-Back Guarantee, which is designed to protect your investment in your health.

We are always willing to work with you and try to find a solution. Please contact us if you have questions or an unusual circumstance affecting your care.

Our Promise to You

We understand that committing to allergy treatment is an important decision. We offer the refund options described below based on where you are in your treatment journey and the services already provided.

How Membership Benefits Work

A Wyndly membership includes:

  - Up to two treatment shipments during each six-month period, or four treatment shipments in a 12-month period.

  - Up to one live doctor visit by video or phone during each 12-month period.

  - Conversational, non-real-time messaging with your Wyndly doctor and care team while your membership is active.

  Each six- or 12-month period is measured from your membership start date or renewal date. Messaging is asynchronous, so it is not an  immediate or 24/7 service.

  These benefits are available only during the active membership term. Unused shipments, visits, messaging access, and other benefits do not roll over or remain available after the membership ends.

Fit Assessment

If your provider determines that you are not a medical fit for Wyndly treatment, you will receive a full refund of membership fees paid, minus charges for services already provided.

First 90-Day Guarantee

To qualify for the 90-Day Money-Back Guarantee, you must begin your personalized treatment plan within the first month of your membership, follow your treatment plan consistently, and participate in regular check-ins so that your care team can review your progress.

Wyndly may withhold a minor administration fee from the refund. Most patients see allergy relief within a few weeks, with results by six months.

The Wyndly 90-Day Money-Back Guarantee applies only when a Wyndly provider is the prescribing provider. If another provider wrote your prescriptions, that provider—not Wyndly—is your prescribing provider.

After 90 Days

After the first 90 days, Wyndly offers a prorated refund of membership fees, less a medical administration fee.

A refund does not extend or renew the membership. When a full or prorated membership refund is approved, any benefits attributable to the refunded membership or refunded portion of the term are extinguished. Processing or issuing a refund after the membership end date does not revive expired benefits or create a new service obligation.

Service Refunds

For separately purchased visits or allergy-testing services, full refunds are available if you cancel before scheduling the visit or before the allergy-testing order is processed.

Visits canceled less than three business days before the scheduled visit time are not eligible for a refund. Once an allergy-testing order has been processed, it is not eligible for a refund.

Legacy Prepaid Plan Conversion

Effective January 1, 2025, all legacy prepaid Wyndly treatment plans were converted to memberships. The conversion did not restart or extend the then-applicable term, increase included benefits, create duplicate benefits, or permit rollover. The applicable fixed end date and remaining benefit quantity are those stated in the member’s conversion notice or, if no notice was issued, Wyndly’s contemporaneous account records.

Using Your Membership Benefits

Your membership benefits are available from your start date through your end date. We do not extend membership dates.

You may request your included treatment shipments at any time while your membership is active. Shipments do not have to be evenly spaced. Your doctor will decide when a shipment is safe and medically appropriate based on your prescription, dosage, refill timing, testing, and treatment needs.

To use an included visit, the visit must take place before your membership ends. Booking or requesting a visit before your end date does not save that benefit for later.

For a treatment shipment to be included in your membership, you must complete any required medical steps and Wyndly must ship it before your end date. A request, prescription, approval, or order by itself does not save the shipment for after your membership ends. Please leave enough time for medical review, preparation, and shipping.

Testing, travel, missed appointments, treatment pauses, refill timing, and medical restrictions may affect your treatment schedule. A delay does not extend your membership. Please contact us to discuss the refund options available under this policy. Your original end date will still apply.

Some benefits have their own shorter deadlines. For example, at-home test kits must be registered and returned within the deadline in the Expiry section below.

Expiration of Benefits and No Rollover

Your membership ends on the end date shown in your membership details. Wyndly does not extend membership terms.

At the end of the term, all unused membership benefits expire, including unused treatment shipments or refills, consultations, testing, care coordination, physician access, and other included services. Unused benefits do not roll over, carry forward, become account credit, transfer to another person or membership, or create a later service obligation.

After the membership ends, Wyndly has no obligation under the expired membership to initiate, prepare, dispense, ship, schedule, or otherwise provide an unused membership benefit. After all included treatment shipments have been used—or after the membership ends—additional treatment shipments may be purchased at Wyndly’s then-current flat-rate fee or obtained under a new or renewed membership, subject to medical eligibility.

Shipping, Delivery, and Replacements

The member is responsible for providing an accurate, current, and eligible shipping address and for completing required clinical steps in time for fulfillment during the active membership term. Shipping methods, destinations, charges, and estimated timing are included in the membership details shown before you pay. Unless Wyndly expressly states otherwise in writing, shipping and delivery dates are estimates rather than guaranteed dates.

If an eligible treatment shipment is tendered to the carrier before the membership end date, carrier transit after that date does not extend or renew the membership. If Wyndly elects or is required by applicable law to provide a replacement for a shipment lost in transit or delivered incorrect, defective, or damaged, that replacement is a correction of the original shipment—not an additional included shipment. It does not restore a used benefit, extend the membership term, or create further replacement rights beyond those applicable to the corrected shipment.

Renewal and Subscription Mechanics

Your membership details state whether the membership automatically renews, along with the renewal timing, price or pricing method, billing date, and how to cancel future renewal. If automatic renewal is not stated, the membership ends on its stated end date.

Canceling automatic renewal prevents a future renewal charge but does not shorten or extend the current fixed term and does not create a refund except as expressly provided in this policy.

Each renewal is a separate fixed membership term with start and end dates stated in its renewal confirmation. It becomes effective on the stated start date only if payment has succeeded and any required medical eligibility review has been completed. Otherwise, no renewed term begins unless Wyndly issues a revised confirmation with new fixed dates. Renewal does not revive expired benefits, cover a gap between terms, or carry unused benefits forward.

Returns

By law, Wyndly cannot accept returned products for reuse or resale. Please contact us if you believe Wyndly made an error or if a product arrived incorrect, defective, or damaged.

Expiry

All test kits must be registered and returned to the laboratory within three months of purchase. Samples delivered to the laboratory after that deadline may not be processed. Wyndly is unable to provide a replacement kit due solely to expiration.

Allergy test results may be used to start personalized treatment only if they are from the previous 24 months.

Contact Us

Please contact Wyndly if you have questions about this policy, your membership details, a refund, or your eligibility for an included benefit.

Text: 720-730-9988 • Email: care@wyndly.com